PSI ASSOCIATES Balanced Scorecard and Dashboard - Lean - Six Sigma - Project Management
Authors of "Balanced
Scorecard Strategy for Dummies" (Wiley 2007)
PSI Associates is a leader in providing continual improvement knowledge, principles and methods to its
clients. We help our clients assess and identify their opportunities for improvement, developing balanced
and integrated strategies and tactics to achieve the gains that generate significant Return on Investment by targeting all
areas of their organization.
We don't push pre-packaged approaches.
We focus on your particular needs and help you develop your principles, strategies, tactics, methods and processes that
achieve lasting results.
"As to methods
there may be a million and then some, but principles are few. The man who grasps principles can successfully
select his own methods. The man who tries methods, ignoring principles, is sure to have trouble."
- Ralph Waldo Emerson
“Many people still believe
the BSC is just a measurement technique. Our readers well know, however, that the term ‘Balanced
Scorecard’ means far more; it
is a full-fledged performance management system. Even
the latest primer on the BSC, Balanced Scorecard Strategy for Dummies (Co-authored
by PSI Associates CEO and Founder, Charles Hannabarger), recognizes that, while measurement is a key aspect of the BSC, the
system is really ‘a means to setting and achieving the strategic goals and objectives for your organization.’” - David P. Norton (Balanced Scorecard Creator)
DOES THIS SOUND FAMILIAR?
• Your strategies, plans, goals and metrics are defined and missed
You are not getting what you need from your processes
It feels like your people and processes are pulling in different directions
• You have "been
there, done that" with past improvement efforts that just haven't delivered
PSI Associates can help solve these problems and get you on a path
to achieve and exceed your goals. Based on time-tested Principles that Work,
we Think Strategically and Act Tactically so that you and your company will succeed.
Our expertise includes . . .
OUR PRINCIPLE DRIVEN APPROACH
PSI Associates works with its clients based upon Principles that are tried and true.
There are no 'One-Size-Fits-All' solutions when you partner with PSI. Our focus is firmly grounded in
your business issues to produce tangible, bottom line outcomes. We use the context of your business
to help you develop the principles, strategies, behaviors, methods and processes necessary for your success in today's
market driven climate. The goal is to get you implementing and improving, not just planning and measuring.
PRINCIPLE #1: BUSINESSES ARE MADE UP OF SYSTEMS - ALL SYSTEMS MUST HAVE AN AIM
Firmly grounded in the Company's Vision, Mission and Guiding Principles, the Aim of the
Sytem must link from the Strategic to the Operational and Tactical Levels, and across the Legs of your Balanced Scorecards
and Dashboards. Lean, Six Sigma, Reenbineering, Total Quality Management are all are means to achieve the Aim of the
PRINCIPLE #2: CONTINUALLY LEARN - ADAPT - APPLY - IMPROVE
SWOT Analysis, Competitive / Best-in-Class Benchmarking, and Assess your business systems and processes. Determine
where you need to be in five to ten years and by what means: the Principles, Methods, Systems, and Resurces you
Adapt the lessons learned. Don't follow the steps outlined in a case study or blindly do what the XYZ Company did!
Analyze your situation and Adapt to fit your particular situation.
Apply: With the knowledge you have gained and your understanding
of how to Adapt them to your needs, Apply them to your Balanced Business Approach,
Improve: Continually Learn,
Adapt, Apply and review / analyze your performance to get the results you need.
specializes in assessment, training, development, and coaching services that are tailored to the needs of your business, your
challenges, and your people.
PRINCIPLE #3: THINK STRATEGICALLY, ACT TACTICALLY!
Find out more About Us, then look at our Services to make your possibilities a reality.
Balanced Scorecard Strategy for Dummies
Chuck Hannabarger, Frederick Buchman, Peter Economy
• Languages: English, German and Dutch
• Amazon Bestsellers Rank: #15,436 in Books
#2 in Productivity
#41 in Decision-Making & Problem Solving
#46 in Systems & Planning
CLICK HERE Buy
Our AMAZON.COM Best Selling Book CLICK HERE
David P. Norton - Balanced Scorecard Creator - Comments
on Our Book
“Many people still believe the BSC is
just a measurement technique. Our readers well know, however, that the term ‘Balanced Scorecard’
means far more; it is a full-fledged performance management system. Even the latest primer on the BSC,
Balanced Scorecard Strategy for Dummies, recognizes that, while measurement is a key aspect of the BSC, the
system is really ‘a means to setting and achieving the strategic goals and objectives for your organization.’”
David P. Norton
“ON BALANCE: What Is Your Strategy Management Philosophy?” Balanced Scorecard Report: The Strategy Execution Source, November – December 2008 | Volume
10, Number 6, Harvard
Business Publishing and Palladium Group, Inc.
We Ranked #5 on Channel Insider's Poll of 21 Must Read Books for Business Success!
We learn from the experiences and wisdom of others.
Channel Insider asked successful solution providers what books have both inspired them and have shaped their approach
to making their businesses a success.
Here is Channel Insider’s
recommended reading list, straight from the source—the Channel Insider community.
1. In Search of Excellence Thomas Peters & Robert Waterman Jr.
This classic tome explores the management and business practices of successful organizations. Written in the 1980s, its
business lessons are applicable today as they were then.
2. Getting Things Done: The Art of Stress-Free Productivity David
Allen shares with readers the key to getting things done? Relaxation. If you've tried other time management strategies
and still are in chaos, take a minute—and a breath—to check this out.
3. Power of Process: Unleashing the Source
of Competitive Advantage Kiran K. Garimella
Reading as both fiction and a business guide, the author shares
his arguments for the new mindset and corporate culture needed to bring true change and a differentiated competitive advantage.
How to Castrate a Bull David Hitz
Written by the founder of NetApp, this book traces the difficulties,
challenges and lessons learned in starting a business and growing it into a multi-billion-dollar enterprise
5. Balanced Scorecard Strategy for Dummies Charles Hannabarger,
Frederick Buchman, Peter Economy
Easy to use checklist and equations highlight the four critical areas in your business
to balance. While the format is simple, there is nothing dumb about the results.
6. Good to Great Jim Collins
A study in the differences between good
companies and those that are truly great. Collins takes a different approach to understanding the success factors, providing
valuable business lessons.
7. Blue Ocean Strategy W. Chan Kim and Renee Mauborgne
Drawing upon a study of 150 strategic moves spanning more than 100 years and 30 industries, the authors explain how
"value innovation" renders rivals obsolete and creates new demand.
8. How to Win Friends and Influence People
A must have on the classic business persons bookshelf with more than 15 million copies sold. This
is a how to guide for anyone looking to build social contacts, expanding their network and create better presentations.
Big Switch Nicholas Carr
If you want to understand cloud computing in real-world terms, The Big Switch
is a must-read. It compares the build out of cloud computing to the nascent 19th century electric grid. It’s a compelling
The Innovators Dilemma/Innovators Solution Clayton Christensen
Wonder why your disruption technology missed
while your competition created the next great wave? Christensen shares the keys to avoiding the same fate other companies
have when technology is not the answer.
11. Tipping Point/Blink/Outliers Malcom Gladwell
of books that focus on natural instincts and critical success factors for business. Paying attention to the little (and later
larger) market indicators and how to identify that next great thing.
12. The Long Tail Chris Anderson
Detractors have risen
to debunk the concept of the long tail, but Anderson remains correct that the Internet has created a phenomenon of building
a product once and selling it many times over.
13. Crossing the Chasm Geoffrey Moore
You simply cannot
be in business and not read this book. Moore outlines the technology buying process and how to go to market with new technologies
and how to leverage vertical communities.
14. E-Myth Michael E. Gerber
This is the book to read
before you start a business. If you are already in the process of running your own business this is a must read. It explodes
the myths surrounding business creation and shows how common assumptions, expectations and even technical expertise hamper
7 Habits of Highly Effective People Stephen Covey
Paying attention to basic principles, Covey explores
how to balance and succeed in both your personal and professional life through seven personal development steps.
Daily Drucker Peter Drucker
Economist Peter Drucker defined the principles of effective business management
for several generations of corporate leadership. The Daily Drucker is more than 300 tips and lessons for coping with business
challenges and opportunities.
17. Groundswell Charlene Li & Josh Bernoff
Who doesn’t want to catch
the social networking wave? How many actually understand what social networking means and how to leverage it? Groundswell
goes a long way toward understanding the social networking phenomenon and ways to tap into it.
18. Execution Larry Bossidy
Written from the viewpoint that execution (that is, linking a company's people, strategy, and operations) is what will determine
success in today's business world this book details the steps to delivering results from the mailroom to the CEOs office.
Go Giver Bob Burg and John David Mann
This fictional tale of one man’s journey into the business
world and the lessons he learns from experienced businessmen is inspiring for its most simple lesson: give and you will receive.
Quiet Strength Tony Dungy
Winning a Super Bowl takes both a mastery of the game and extreme management
skills. Coach Dungy walks through what it takes to manage multiple personalities, adverse constituencies and challenging conditions.
He shows you can succeed without compromising convictions.
21. The Art of War Sun Tzu
Written more than 2,500 years
ago by a master military strategist, the Art of War is often referred to as the best treatise on business ever written because
many of the military tactics are equally applicable to business. This book must be on every manager’s bookshelf.
ASQ's Quality Progress Magazine Reviews Our Book
“The authors offer—in basic terms and an easily consumed format—a
wealth of examples, checklists and tips for implementing a balanced scorecard approach. The authors provide guidance
to create a strategy map that links tactical goals to strategic goals via the four legs of a balanced scorecard: financial;
customer; internal process; and knowledge, education and growth.
The authors provide tools to help the reader understand the role of the
four legs and supply the tools to build that role further. It is a pretty simple formula, and it works. For example,
the sections on knowledge, education and growth outline how to perform a skills inventory, use it in a gap analysis and translate
that analysis into a set of actionable measures that tie into the overall scorecard.
Moving beyond simple measures of the bottom
line is still a pretty bold idea. But after reading Balanced Scorecard Strategy for Dummies, it’s clear
that measures are for more than the finance guys. With a little thought, scorekeeping applies to us all."
Reviewed by Tim Knight
Evergreen Park, NY
Quality Progress / 2008 March
For free email business advice, send your questions, comments or ideas
to Charles.Hannabarger@PSIAssociates.com. For issues that are of particular interest to the community, we may publish your
questions along with our answers in our Newsletter.
Join Our LinkedIn.com Balanced Scorecard and Dashboard Group!
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The Balanced Scorecard and Dashboard Group is for practitioners and managers
who want to learn about BSC&D, share knowledge, experiences and ideas surrounding the planning and use of strategy maps,
balanced scorecards and dashboards.
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the board and growing nervousness over Libya's involvement in Italian finance.|| ||Troubled Vietnam Flagship Makes Waves - The near-collapse of one of Vietnam's flagship state-owned companies is exposing the limits of this country's economic
renaissance.|| ||Inditex's First-Half Profit Soars - Inditex, the world's largest clothing retailer, said first-half net profit jumped 68%, boosted by higher sales, richer
profit margins and store openings outside of Spain. |
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sign of the improving picture for MS treatment. || ||General Mills Net Rises 12% - General Mills reported a rise in profit and slightly stronger sales, though steep promotions and discounts on cereal continue
to weigh on the sector.|| ||Israeli R&D Meets Chinese Manufacturing - An Israeli private-equity firm, Infinity Group, is hoping to profit by melding Israel's R&D skills with China's manufacturing
|Sears Joins With Forever 21 - Sears, saddled with extra space in its cavernous Sears department stores, is joining with hot fashion chain Forever 21
to expand the store-within-a-store concept. || ||New York Times Expects 3rd-Quarter Loss - The New York Times Co. expects to post a loss from continuing operations in the third quarter on a revenue decline of about
2% to 3%.|| ||CarMax Posts Profit - Used-vehicle seller CarMax said its profit rose 4.8% despite 2009 gains on increased sales and prices. |
|Default Rate Nears '08 Level - Corporate debt-default rates are expected to fall below 3% by the end of the year, a stunning drop from the 14.6% peak
of November 2009 and marking a swift turnaround for most troubled U.S. companies.|| ||AIG Nears Sale of Japanese Units - Prudential Financial is nearing a deal to buy two Japanese life-insurance companies from American International Group,
for a combined $4 billion to $5 billion.|| ||China Asks Travel Agents Not to Promote Japan - China's tourism authorities have asked local travel agencies not to promote travel to Japan amid an increasingly tense
territorial dispute between the two countries.|
|U.K. Plans Review Of Mergers, Pay - U.K. Business Secretary Vince Cable plans to announce a review of takeovers, executive pay and other areas that can lead
to "corporate short-term-ism," in what could further loosen Britain's once-strict adherence to the idea of open
markets. || ||Imperial Tobacco Reiterates Outlook - Imperial Tobacco said its performance remains in line with the board's expectations, as price increases in some European
countries offset weak volumes. || ||Blockbuster Nears Bankruptcy - Blockbuster is in the final stages of preparing a bankruptcy filing, marking a milestone in consumers' shift away from
video stores to films delivered by mail and the Internet.|