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TEAM
FACILITATION This is one of the most critical, yet most often overlooked,
aspects of Lean Sigma Master and Black Belt Training. Many consulting firms assume that people know how to work in teams.
Nothing could be further from the truth. The truth is, the lack of teamwork and an organizational culture that supports and
encourages teams is one of the most frequent reason for BB project failure.
In our two-day seminar, participant's will
learn how to facilitate teams and the common "watchouts" and flags for sub optimal team performance. They will learn how
to lead a team through the tough times and to achieve high performance.
This course will provide you with the skills
you need to make the transition from boss to team facilitator.
INTRODUCTION
Objectives of facilitation training
Know your role as a facilitator and co-facilitator
What does facilitation mean?
What makes a good facilitator?
What makes a bad facilitator?
TOTAL QUALITY AND FACILITATION – HOW TEAMS FIT IN
Advantages of teams
What
makes teams fail?
What makes teams succeed?
Building the framework for successful teams
the role of management
the role of the team sponsor
the role of the team leader
the role of the team member
HOW TO CONDUCT TEAM
MEETINGS
Ground rules for starting and managing meetings effectively
How to evaluate a meeting
COMMUNICATION
AND LISTENING SKILLS
One-way vs. two-way communication
Barriers to effective communication
The art of listening
— guidelines to enhance listening skills
Workshop
GROUP DYNAMICS AND DECISION MAKING
The four stages of team
development
Group interaction styles
Group problem-solving orientations
Group decision-making styles
Conflict
styles - how to handle difficult situations that can arise in teams
Balancing the needs of a team to ensure success
Workshop
I — discovering your own group interaction style
Workshop II — discovering your own method for dealing with conflict
TOOLS
USED IN FACILITATING TEAMS
Sample of quality improvement tools facilitated in the course
FACILITATING DIFFERENT
VARIETIES OF QUALITY IMPROVEMENT TEAMS
The employee involvement group
The process action team
The project action
team
WRAP-UP AND REVIEW
Taking the seminar back to the workplace
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